To contact KaltraPrime, email [email protected]. We read every message and reply when we can, usually within a few working days.
Good reasons to write
- You have found a factual error, an outdated rule or a calculation that does not add up.
- A module left an important question unanswered.
- A page is hard to read on your device.
What we cannot help with
KaltraPrime is not a broker, exchange or adviser, so we cannot open or close accounts, process deposits or withdrawals, look into a dispute with a provider, recover lost funds, or tell you what to buy or sell. For complaints about a firm, contact the firm first and then its regulator or ombudsman. If you suspect fraud, contact your bank and the police.
We will never ask you for passwords, recovery phrases, card details or payments. Anyone who does while using our name is not us. Please do not send personal financial documents; our privacy policy explains how we treat what you do send.
Before you send
If you are reporting an error, please include the page address and, where possible, the source that shows the correct information. It helps us check the correction quickly. We do not publish reader emails and we do not add anyone to a mailing list.